Terms & Conditions

Welcome to My Online Wedding Store. By using our website, you agree to these terms and conditions. If you disagree, please refrain from using our site.

"My Online Wedding Store," "us," or "we" refers to Turning Paige Pty Ltd, the owner of this site, with Australian Business Number (ABN) 73 664 992 376. "You" are the user or viewer of our website.

Updates to Our Terms

We occasionally update our terms and conditions to reflect changes in our services or for other important reasons. By continuing to use My Online Wedding Store after these updates, you're agreeing to the new terms. So, it's a good idea to have a quick look at these terms each time you visit our site, just to stay up to date.

Your Agreement to Our Policies

When you use our website, you're also agreeing to any policies we've outlined on various information pages across the site, in addition to the terms of use listed here.

A Mutual Respect Policy

At the heart of our service is a commitment to mutual respect. We always strive to treat you with the utmost respect and kindness, and we ask for the same in return. We do not accept any form of abuse, whether it's in person, over the phone, via email, or through live chat. Swearing, making unreasonable demands, or issuing threats are behaviors we simply cannot tolerate. If such incidents occur, we may have to cancel and refund any ongoing orders you have with us.

Becoming a Member

1. Joining Us: To use our ordering services, you'll need to sign up as a member. Just fill in a few details on our registration page. Don't forget to check out our Privacy Policy for how we handle your information.

2. Keep It Real: Make sure the information in your account is always accurate and up-to-date. Remember, wholesale accounts are personal and can't be transferred. Selling your business? The new owner will need to set up their own account.

3. Password and Payment Promise: When you register, you'll create a password and agree to pay for any purchases as detailed on our site.

4. Our Right to Close Accounts: We may need to close your account if our terms are broken. We'd prefer not to, but we need to keep things fair for everyone.

Using Our Services

5. For the Adults: Our site is for those aged 18 and over. By buying from us, you confirm that you meet this age requirement.

6. Pricing Policy: All our prices are in Australian Dollars (AUD) and don't include GST. We keep our prices updated, but they might change. If you've already placed an order and the price changes, we might have to cancel it.

About Our Products

7. Striving for Accuracy: We do our best to describe our products accurately on our site. If we get something wrong, we'll fix it as soon as we can.

8. A Picture's Worth: The images on our site are for reference. We can't promise they'll be exactly as shown, but we try our best to make them as close as possible to the real thing.

Placing an Order on Our Website

9. Age Requirement for Purchases: Just a heads-up, our products are available for purchase by individuals who are 18 years or older. By buying from us, you're confirming you meet this age criterion.

10. Product Availability: We do our best to keep our product listings up-to-date, but we can't guarantee that every item listed will always be in stock.

11. Pricing: All our prices are in Australian Dollars (AUD) and don't include GST. You can find our current prices on our homepage, and we reserve the right to change these prices when necessary.

12. Important Notes on Ordering:

    • Order Cancellations and Changes: Once you place an order, it goes straight to processing, meaning we can't change or cancel it after submission.
    • Packaging and Postage: These costs are extra and calculated based on weight or volume. We follow the national standard for this.
    • Restocking/Administration Fees: If My Online Wedding Store agrees to accept an return on an order or item from a customer, a fee may apply to cover payment provider charges and administrative costs, up to 30% of the product value. We can't accept returns of opened or used items.
    • Handling Overdue Payments: Unpaid invoices might involve debt collection or legal action, with additional costs added to the owed amount.
    • Processing Times: Generally, we process orders within 24 hours, though there might be delays during peak periods.

13. Your Details for Ordering: We need your name, delivery address, email, phone number, and credit card details to process your order. We handle this info with care, but we can't be held responsible for any issues due to transmission errors or security breaches.

14. B2B / Trade Application Acceptance: We'll confirm your order within 3 days. If you don't hear from us, it means we couldn't accept your order, possibly due to missing required information like an ABN or Business Registration number.

15. Delivery Terms: We outline our delivery methods on our site. You own the goods once we receive payment, and redelivery fees may apply if you're not available to receive your order.

16. Freight Options: We offer different shipping methods, some insured and some not. Choosing an uninsured option means you accept the risk of loss or damage once the goods leave our warehouse.

Special Circumstances

17. Cancelling Orders Due to Our Errors: If there’s a mistake in pricing or product information, we might have to cancel your order and will refund any charges made to your card.

18. Product Returns:

    • Change of Mind: Change of mind returns are not accepted.
    • Non-Returnable Items: This includes clearance items, special orders, sale items, fragile goods, and others as specified on our site.
    • Faulty or Damaged Products: If you receive a damaged or faulty item, let us know as per our refund policy.

19. No Exchanges: We don’t offer exchanges, including for damaged or incorrect items sent.

20. Change of Mind Returns: Change of mind returns are not accepted.

Accessing Our Site

21. Your Limited License: We're happy to have you on our site! When you visit, you're granted a limited license to use our information for your personal enjoyment and use.

22. Downloading Information: Feel free to download information from our website for your own use. Just remember to keep all copyright and trademark notices intact. Repurposing our content without permission is a no-go.

23. Respecting Our Content: Our website's content is protected under copyright laws. So, copying, republishing, or distributing any of it without our okay isn't allowed.

24. What's Not Included: Your license to use our website doesn't cover data mining or other extraction tools. Also, no metatagging or mirroring our site without getting the green light from us first.

Hyperlinks to Other Sites

25. External Links: Our website might have links to other sites, but these are just for your convenience. We're not responsible for their content or how they handle privacy.

26. No Unauthorised Linking: Linking to our site without our permission isn't permitted. We'll let you know if we find any unauthorized links.

Intellectual Property

27. Our Copyrights: Everything you see on our site – graphics, text, layouts – is either ours or we're using it with permission.

28. Trademarks and Logos: The trademarks and logos on our site are ours or used under license. Using them for business without our permission is off-limits.

Our Disclaimers

29. No Warranties: We've worked hard to create a great site, but we can't guarantee everything is perfect or offer warranties like merchantability or fitness for a particular purpose.

30. Exclusion of Implied Terms: To the extent the law allows, we're not including any implied warranties or conditions.

31. Virus-Free But No Promises: We do our best to keep our site virus-free, but can't be responsible for any damage to your computer or device from using our site or links.

Limitation of Liability

32. Our Liability Limits: If there's an issue with our service or products, our responsibility is limited to providing the service or product again, or covering the cost of providing it again.

33. No Liability for Loss: We're not liable for any loss or damage you might suffer related to our products.

Your Promise to Us

34. Indemnification: By using our site, you agree to cover us for any claims or costs arising from your use of our website.

Unforeseen Events

35. Force Majeure: If something beyond our control delays us for more than a week, we might need to end our agreement. We'll give you at least a week's notice if that happens.

Legal Jurisdiction

36. Governing Law: Our terms are governed by the laws of Queensland. Any legal matters will be handled in Queensland courts.

37. Validity of Terms: If any part of these terms isn't valid under law, we'll adjust it to make it valid while keeping the rest intact.

Privacy and Information Security

38. Handling Your Information: We're committed to taking good care of any personal info you share with us while using our website. However, we can't guarantee its absolute security. Any information you send our way is at your own risk, but rest assured, we take serious steps to protect it.

39. Privacy Policy: Want more details on how we handle your data? Check out our Privacy Policy on our homepage.

Resolving Payment Disputes

40. PayPal Disputes: Got a problem with a PayPal payment? Please use our website's dispute resolution service first. We often solve issues within 24 hours. If you open a PayPal dispute first, we'll need to wait for its resolution before we can step in.

Chargebacks and their Consequences

42. PayPal Chargebacks: Chargebacks initiated through PayPal can lead to additional fees. Unresolved cases may be passed to our debt collection team.

43. Bank Chargebacks: Similar to PayPal, chargebacks via your bank will also involve additional costs and may lead to debt collection actions.

Sales and Promotions

44. Storewide Specials: We run special promotions now and then. These deals are valid only within the specified timeframe and can't be applied retroactively or to already discounted items.

Freight Insurance for Peace of Mind

45. Insurance Rules: We offer insurance for loss or damage during transit. Not opting for insurance means you accept responsibility for the goods once they leave our warehouse. Remember, insurance requires photographic evidence of damage for claims and carries a $10 excess per claim.

Clearance Items - As Is

46. Clearance Sales: Keep an eye out for our clearance items. These are sold 'as is', and we can't promise replacements or refunds if we run out. Any known defects will be mentioned in the product description.

Efficient Order Processing

47. Order Processing: Once you place an order, we're quick to get it dispatched. Due to this efficiency, we can't change or cancel orders once they're in our system.

Product Specifications

48. Manufacturing Tolerances: All our products are man-made, so the dimensions listed on our site are approximate. There's a small chance of variation, up to about 5%, in the sizes.