Warranty & Refund Policy

At My Online Wedding Store, we prioritize customer satisfaction, but it's important to understand our refund policy:

• No Change-of-Mind Returns: Refunds or replacements are not provided for change of mind.
• Major Problems: You can opt for a refund or exchange if the item:
  • Has a significant problem not known at purchase.
  • Is unsafe.
  • Varies greatly from the description or sample.
  • Fails to perform as promised or meet your specific requirements.
• Item Condition for Returns: For exchanges, items must be unused and in original packaging. Assembling and using a product, particularly if it’s incorrect (e.g., wrong color or model), means acceptance of the item as is, voiding return eligibility.
• Minor Issues: For minor problems, we offer repair within a reasonable timeframe. Alternatively, you can keep the item with compensation for any loss in value.
• Exclusions: Refunds or replacements are not offered if:
  • The item doesn’t suit your intended purpose.
  • Affordability issues arise post-purchase.
  • Damage occurs due to incorrect assembly.
  • Misjudgment in room space or fit through access doors.
• Proof of Purchase: Retain your receipt for any future claims.

Warranty

• Warranty Coverage: Our products come with a warranty compliant with the Australian Consumer Law. This covers defects in manufacturing or materials, excluding normal wear and tear or natural material characteristics.
• Warranty Period: Commences from the sale date and aligns with Australian law.
• Exclusions: The warranty doesn’t cover:
  • Repairs by unauthorized service providers.
  • Improper use or maintenance.
  • Abuse, misuse, or accidental damage.
  • Modifications or use with inappropriate accessories.
  • Altered or removed serial numbers.
  • Commercial use.
  • Shipping costs.

Consumer Guarantees

• Statutory Rights: You have rights under the Australian Consumer Law for major failures or other significant foreseeable losses or damages. This includes repair or replacement for minor issues not amounting to a major failure.
• Major Failure Remedies: In such cases, you can:
  • Get a refund or identical/similar replacement for the product.

Making a Claim

• Process: Please email 4-6 images plus (if needed) video and a details description of the issue, Proof of purchase and your details to us. 
• Note: A call-out fee may apply if we need to attend your address to establish the issue (refundable on valid claims).
• Resolution: We aim for timely resolutions but cannot accept returns on sale items or gift cards, except for major faults. Most claims have a resolution within 14 business days. 

Pre-Order and Out-of-Stock Items

• Delivery: We strive to meet estimated delivery dates. However, a reasonable delay does not constitute liability on our part. Cancellations incur a 30% fee.