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FAQ
- What is My Online Wedding Store? My Online Wedding Store is a premier online destination for all things wedding. From enchanting event decorations to stunning wedding flowers and centrepieces, we offer an extensive range of products to make your dream day come true.
- How Can I Access Exclusive Savings and Offers? By subscribing to our newsletter, you unlock exclusive savings on various wedding collections, including special deals and discounts. Plus, you'll receive a $10 off coupon for your next purchase!
- What Kind of Wedding Decorations Do You Offer? Our collection ranges from classic to contemporary decor, ensuring we cater to every theme. We provide everything from wedding bouquets to veils, helping to create the perfect ambiance for your wedding venue.
- Do You Offer Bridal Accessories? Yes, we offer an exquisite selection of bridal jewellery and accessories, including wedding gowns and bands, to suit every bride's style.
- Can I Find Wedding Photography Essentials at Your Store? Absolutely! We understand the importance of capturing your special day, so we offer a range of wedding photography essentials to preserve every precious moment.
- What Unique Wedding Items Do You Offer? Our store specializes in unique wedding favors and themes, ensuring your wedding is uniquely yours. We have everything from breathtaking wedding cakes to bridal shower essentials.
- Do You Provide Wedding Planner Tools and Resources? Yes, we offer wedding planner tools and resources, making it easy to organize your wedding, whether it's an intimate gathering or a grand affair.
- Is My Online Wedding Store Suitable for Australian Weddings? Definitely! Our store is committed to serving Australian brides, offering a wide range of products for every type of wedding, including destination and beach weddings.
- How Do I Stay Updated on Clearance Sales and Promotions? Subscribing to our newsletter is the best way to stay informed about our unique clearance sales, exciting promotions, and giveaways.
- Are There Minimum Order Values for Discounts? Yes, certain discounts and offers, such as the $10 off coupon, are subject to a minimum order value.
- How Do I Personalize My Wedding with Your Products? We offer a variety of options to personalize your wedding, including custom wedding favors and themes to make your wedding day as unique as your love story.
- What Types of Weddings Do Your Products Cater To? Our products cater to all types of weddings, from traditional ceremonies to destination and beach weddings, ensuring every bride finds what she needs for her special day.
- Can I Find Everything for My Wedding at Your Store? Yes, from bridal showers to anniversary cakes, we offer a comprehensive range of products to cover every aspect of your wedding journey.
- Do You Offer Products for Wedding Anniversaries? Absolutely, we provide a variety of items perfect for celebrating wedding anniversaries, helping you cherish those special milestones.
- How Can I Make My Wedding Day More Special? Our store offers a wide range of products to add elegance and personal touch to your wedding day, making it a truly unforgettable experience.
- Is There a Way to Plan My Wedding with Ease? Yes, our wedding planner tools and resources are designed to simplify your planning process, helping you organize every detail with ease.
- What Makes My Online Wedding Store Unique? Our commitment to quality, customer service, and a vast selection of products makes us a unique destination for all your wedding needs.
- How Do I Subscribe to the Newsletter for Special Deals? You can easily subscribe to our newsletter through our website to access special deals, discounts, and a $10 off coupon on your next purchase.
- Can I Find Wedding Themes at Your Store? Yes, we offer a variety of wedding themes to suit your personal style and preferences, helping you create a cohesive and stunning wedding experience.
- How Does My Online Wedding Store Support My Wedding Planning? We support your wedding planning by providing a wide array of products and resources, ensuring that every detail contributes to making your dream day come true.
- What Exactly is My Online Wedding Store? My Online Wedding Store is your dedicated online destination for wedding products, offering a wide range of items to make your special day perfect. We're proudly operated by Turning Paige Pty Ltd, committed to providing quality and service.
- How Often Do You Update Your Terms and Conditions? Our terms and conditions are updated periodically to reflect any changes in our services or important updates. We recommend checking these terms each time you visit our site to stay informed.
- Is Creating an Account Necessary to Make a Purchase? Yes, for a streamlined shopping experience and access to our full range of services, you'll need to register and create an account on our website.
- What is the Age Requirement for Making Purchases? To ensure responsible purchasing, customers must be at least 18 years old to buy from our store.
- Do Your Prices Include GST? All our product prices are listed in Australian Dollars (AUD) and are exclusive of GST, keeping pricing transparent and straightforward.
- How Accurate are the Product Images and Descriptions? We take great care in presenting our products. While descriptions and images are highly accurate, please note they're for reference and minor variations may occur.
- What Happens in Case of Pricing Errors? On rare occasions of a pricing error, we may need to cancel your order. Rest assured, any charges made will be fully refunded.
- Could You Explain Your Mutual Respect Policy? Our mutual respect policy is simple: we treat our customers with the utmost respect and kindness and expect the same courtesy in return. This ensures a positive experience for everyone.
- Can I Cancel or Change an Order After Placing It? Due to our efficient processing, orders cannot be changed or cancelled once they have been confirmed.
- What Should I Know About Delivery Terms? Our delivery terms are detailed on our site. Notably, the ownership of goods transfers to you upon full payment, and redelivery fees may be charged if you miss the first delivery attempt.
- How Do You Handle Personal Information? Your personal information is handled with the utmost care and strict confidentiality, aligned with our Privacy Policy, ensuring your data's safety and privacy.
- What if My Product is Damaged or Faulty Upon Arrival? If you encounter any issues with a damaged or faulty item, please contact us immediately, and we'll guide you through our straightforward refund process.
- Are There Any Items That Cannot Be Returned? We have a strict policy regarding returns: change of mind returns are not accepted, and certain items like clearance and special orders are also non-returnable.
- How Do You Manage Overdue Payments? For overdue payments, we may need to initiate debt collection or legal action, and additional charges may be incurred.
- What Happens with PayPal Chargebacks? Chargebacks through PayPal can attract extra fees, and unresolved cases may escalate to our debt collection process.
- How Should I Handle a Dispute Over a PayPal Payment? For any issues with PayPal payments, please use our dispute resolution service on our website for a quick and effective solution.
- Can I Link to Your Site on My Website or Blog? While we appreciate your interest, linking to our site requires our prior permission to ensure the integrity and security of our content.
- How Secure is My Account and Payment Information? We prioritize the security of your personal and payment information with advanced security measures, ensuring your data's safety.
- What is Your Policy on Using Website Content? Our website content, including images and text, is protected under copyright laws. Repurposing or redistributing our content without permission is not allowed.
- Could You Explain Your Freight Insurance Policy? We offer optional insurance for loss or damage during transit. If you choose not to opt for insurance, the responsibility for any loss or damage passes to you once the goods leave our warehouse.