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We proudly offer a 12-month warranty on all products.

Welcome to My Online Wedding Store, your trusted partner for an unforgettable wedding experience. Our commitment to your satisfaction is backed by clear, regularly updated terms and conditions, ensuring a transparent and smooth shopping journey. Every product in our store is presented with the utmost accuracy, and we're dedicated to resolving any issues swiftly and to your satisfaction.

Embracing a mutual respect policy, we treat our customers with the highest regard and expect the same in return, fostering a positive and respectful shopping environment. Your personal information is handled with the strictest confidentiality, as detailed in our Privacy Policy.

Our store is transparent and competitive. Choose My Online Wedding Store for a seamless, secure, and delightful shopping experience as you prepare for your special day.

We understand that reliable and efficient delivery is crucial for your wedding preparations. That's why we've tailored our shipping services to offer you peace of mindand convenience. We deliver across Australia, standard orders are normally delivered within 14-30 business days. Our transparent pricing at checkout includes delivery charges and where possible estimated dates, ensuring you know exactly what to expect. Larger items may take up to 60 business days.

We take great care in ensuring your orders arrive on time. While we aim to meet the estimated delivery dates, please understand that occasional delays can occur. Rest assured, our commitment is to deliver your items within a reasonable timeframe.

Our delivery service is designed to be as hassle-free as possible. Standard deliveries are made to ground-level entrances by our trusted couriers. For larger items, we require a physical street address, as we cannot deliver to PO Boxes. If your delivery location has specific access requirements, such as lift access for non-ground level deliveries, please ensure these are met to facilitate smooth delivery.

Our goal is to make your shopping experience joyful and stress-free. For pre-ordered items, we'll keep you updated with tracking details as soon as they're dispatched. With My Online Wedding Store, you can focus on the joy of your upcoming wedding, knowing that your orders are in good hands. Let us take care of the logistics while you enjoy the excitement of planning your special day.

Got questions?At My Online Wedding Store, we understand that planning your special day comes with many questions. To assist you seamlessly, we've compiled a comprehensive FAQ page on our website. This page is a treasure trove of information, offering quick and detailed answers to a wide range of queries you might have about our products, services, ordering process, payment options, delivery details, and much more.

We encourage you to visit our FAQ page as your first point of reference. Whether you're curious about how to track your order, our return policy, or how to choose the perfect wedding accessories, you'll find the answers there. Our FAQs are constantly updated with the latest information and insights based on the common inquiries and feedback from our valued customers like you.

Remember, your convenience and clarity are our top priorities. So, before reaching out to us directly, take a moment to explore our FAQ page – it's designed to provide you with immediate answers and enhance your shopping experience with us.